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Privacy Policy

Last updated: December 2025

 

1. Introduction

Welcome to Surfacing Art Therapy (“we”, “us”, or “our”).
We are committed to protecting your personal data and ensuring transparency about how we collect, use, and store your information. This Privacy Policy explains what data we collect when you visit our website surfacingarttherapy.co.uk(the “Site”), which is hosted on the Wix.com platform.

By using our website, you agree to the practices described in this Privacy Policy.

 
2. Who We Are

Business Name: Surfacing Art Therapy
Website: surfacingarttherapy.co.uk
Email: lauraballarttherapy@gmail.com
Telephone: 01702 655503
Registered Address: 
Data Controller: Laura Ball

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3. Information We Collect

We may collect the following types of information:

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3.1 Personal Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Postal address (if relevant)

  • Details submitted through contact forms or enquiry forms

  • Information shared through bookings, consultations, or therapy enquiries

  • Any information you choose to provide voluntarily

Please note: As a therapy-related service, any sensitive information shared through contact forms is treated with strict confidentiality.

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3.2 Automatically Collected Information (via Wix)

Wix may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed and time spent on the Site

  • Session data

  • Cookies and tracking technologies

This information helps us improve the performance and security of the Site.

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4. How We Use Your Information

We may use your information to:

  • Respond to enquiries or messages submitted via the Site

  • Arrange consultations, sessions, or follow-up communication

  • Provide and operate our services

  • Improve the Site and user experience

  • Maintain internal records

  • Comply with legal, ethical, and professional obligations

  • Send occasional updates or information (only with your explicit consent)

We never use therapy-related information for marketing.

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5. Legal Basis for Processing (UK GDPR)

Surfacing Art Therapy processes personal data under the following lawful bases:

  • Consent – when you submit a contact form or opt to receive communication

  • Contract – when arranging sessions or services

  • Legal obligation – for professional, therapeutic, or regulatory requirements

  • Legitimate interests – to improve our services and website functionality

Any special category data (e.g., health-related information shared voluntarily) is processed only with your explicit consent.

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6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Ensure the Site functions properly

  • Analyse website performance

  • Improve security

  • Tailor user experience

  • Support Wix analytics and features

You can manage or disable cookies through your browser settings.

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7. Sharing Your Data

We may share your data with:

  • Wix.com, our website hosting provider

  • Email service providers (only for communication you initiate)

  • Professional or legal authorities, but only if legally required or if necessary to protect safety

We do not sell or share personal data for marketing purposes.

All therapy-related communications remain confidential unless required by law or safeguarding duties.

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8. Data Storage and Security

Your information may be stored on secure Wix servers located in the UK, EU, Israel, or the USA.
Wix complies with recognised security standards, including:

  • UK GDPR

  • EU GDPR

  • ISO/IEC 27001 & 27018

We take reasonable measures to protect your data, but no online system is completely secure.

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9. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services

  • Maintain accurate records

  • Meet ethical and legal obligations

You may request deletion of your data at any time unless we are required by law or professional regulations to retain it.

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10. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to certain processing

  • Request data portability

  • Restrict processing

  • Make a complaint to the ICO (Information Commissioner’s Office): ico.org.uk

To exercise your rights, contact us at [Insert Email Address].

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11. Third-Party Links

Our Site may include links to external websites. We are not responsible for their privacy practices or content.

 
12. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect data from children.

 
13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

 
14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Surfacing Art Therapy
Email: lauraballarttherapy@gmail.com
Phone: 01702 655503
Address: Inna Health, 22-24 Elm Road

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